Returning of the item is within 7 to 14 business days depending on the item that you have purchased. Returned items must be in good condition. Requesting for a return will start from the date you received the items. If return is not requested within 5 days the order will be automatically tag as “Received Order” and can no longer request for a return
Product Return Conditions may vary from category to category. Personal use items are non-returnable. More flexibility would be provided towards Fashion Products as long as the item is not used, washed, and original tags and packaging are not broken. Replacement option would be limited.
Category Wise Return Policy
FMCG & GROCERIES
- All the products under this category must be returned within 24 hours from the date of the delivery.
- Products should be in proper condition without damaging the original packing.
- Refund will not be processed if in case the product is damaged.
- Product return will be accepted if expired and short in quantity and here is damage inside the original packing.
- All the products under this category must be returned within 5 days from the date of the delivery.
- The product should be in proper condition without tampering the original packing.
- Refund will not be processed in case of damaged product receive.
- The product return will be accepted if it is short in quantity, there is a damaged inside original packing.
- If the item you have received is damaged and defective or not as described in the website, you will received a full refund along with any shipping fees.
- All the products under this category cannot be returned.
- The replacement/refund will not be processed in case of damaged or tampered product received.
- The product return will be accepted if it is short in quantity and the original packing is damaged inside.
- If the item that you have received is damaged and defective or not as described in the website, you will receive a full refund along with any of the shipping fees applied.
- Refund will be processed within 10 days for all the categories once the product is in the warehouse for quality check from the date of pick up.
- The refund will be provided to your shopinc wallet or can be transferred directly to the customers bank account.
- In case there is no communication from the customer with regards on how the refund needs to be returned, it will be automatically credited to their wallet.