Terms & Conditions

General:

All the orders below AED 100 will be eligible for the delivery charges of AED 15 for all the Emirates within the permissible City Limits.

Delivery locations which are beyond the permissible City Limits will be charged on actuals. Such applicable Delivery charges will be informed by the SHOPINC Customer care department to the customer before order confirmation.

Delivery locations which are beyond the permissible City Limits WILL NOT BE eligible for the supply of Perishable items.

Due to heavy flow of orders, attempt for the deliveries will be made only ONCE for the COD options. In case a customer does not accept the order by SHOPINC in the first attempt, the Customer has to place a new order with the card payment only to receive the delivery.

Deliveries during the Ramadan campaign will be fulfilled between 2-3 working days from the time of placing the order.

All Products Purchased from Shopinc.com can be returned within 7 days of Delivery. We are very flexible on this timeline and would entertain requests suitably.

Product Return Conditions would vary from Category to Category, More Flexibility would be provided towards Fashion Products as a result of the Lack of a Physical Experience as long as it is unworn, unwashed, without stains, not damaged and Original Tags and packaging. Replacement options would be limited.

Returns and Replacement options would be provided to certain Categories applicable as mentioned below.

Upon Receipt of the Product an Additional of Maximum 10 days would be taken to verify the Returned product and Refund the amount to your wallet. The wallet can be again used to purchase other products or the amount can be redirected back to your Personal Bank account. Any Fraud cases would be suitably Identified and Action Taken.

An order can be canceled anytime, partially as well, before the Delivery. Customers are requested to notify the same via our customer service or through the Orders Page.

DELIVERY IS BOUND TO BE DELAYED BEYOND 24 HOURS DUE TO HIGH NUMBER OF ORDERS PLACED. We appreciate your cooperation with regards to the same

 

Ramadan Night Market

1. Ramadan Night Market is a part of Shopinc.com campaign for the holy month.

2. Shopper need to register on shopinc.com to avail the benefits of Ramadan Night Market

3. Shopper need to shop between 3 pm to 7 am to avail the flat 10% extra discount of Ramadan Night Market.

4. A registered shopper means he/she has indicated his/her agreement to be bound by these terms and conditions.

5. Only one mobile number will be considered per registration.

6. The decision of Company in respect of all matters towards the campaign will be final and no correspondence will be entertained.

7. In case of any dispute, the decision of SHOPINC shall be final and binding on all concerned

8. SHOPINC reserves the right to modify these Terms and Conditions and such changes shall be deemed effective immediately upon posting of the modified Terms and Condition.

9. Deliveries during the Ramadan campaign will be fulfilled between 2-3 working days from the time of placing the order.

10. Orders already paid by card will be given the priority

11. Due to heavy flow of orders attempt for the deliveries will be made only ONCE for the COD options. In case a customer does not accept the order by SHOPINC in the first attempt, the Customer has to place a new order with the card payment only to receive the delivery.

 

Returns Pick-up:

Products can be returned upon calling the customer service or can be requested through the Orders page. Subsequently, Our Pickup Executives would coordinate with you suitably. No Additional charges would be Applicable for the same provided the request is Genuine.

Alternately, you could Return the products yourself to our Warehouse at the below address and Drop in an email or a note on the orders page on the courier details or the Person Delivered to at our warehouse.

 

Category wise Return policy:

FMCG & GROCERY:

1. All the products under this category can be returned in 24 hrs from the date of delivery.

2. The product should be in proper condition without tampering the original packing.

3. The refund will not be processed in case of the damaged/ tampered product received.

4. The product return will be accepted if it is expired, short in quantity, damaged inside original packing.

Electronics:

1. All the products under this category can be returned in 7 days from the date of delivery.

2. The product should be in proper condition without tampering the original packing.

3. The refund will not be processed in case of the damaged/ tampered product received.

4. The product return will be accepted if it is short in quantity, damaged inside original packing.

5. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.

Beauty & Fashion Accessories:

1. All the products under this category can be returned in 2 days from the date of delivery.

2. The product should be in proper condition without tampering the original packing.

3. The refund will not be processed in case of the damaged/ tampered product received.

4. The product return will be accepted if it is expired, short in quantity, damaged inside original packing.

5. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.

 

Refund:

1. For all categories the refund will be processed after 10 days of receipt & quality check of products in our Warehouse from the date of pickup.

2. The refund will be provided by default to your shopinc wallet, can be transferred directly to your Customer bank account upon request or via cheque captured during the order fulfillment.

 

Masala March:

1. March Masala cashback scheme will be applicable to the online shoppers of SHOPINC.COM for the month of the March till 26th March 2019.

2. Cash back to the eligible shopper will be given in the form of redeemable vouchers of denomination AED100, AED 50 and AED 25

3. Customer will be eligible for March Masala offer on a minimum purchase of AED 100

4. Eligible customer we receive multiple redemption vouchers as a cash back that can be utilized as per the voucher information.

5. Redemption voucher can be redeemed from the date of issue until 30th April 2019 ONLY. No vouchers will be entertained by shopinc after the expiry date.

6. Redemption vouchers cannot be exchanged for CASH. The recipient of the voucher can gift it to anyone if required before the expiry of the validity period.

7. The user of the voucher has to be registered on the shopinc website to avail the redemption.

8. Maximum Cashback provided will be AED500 per order.

9. 100% cash back offer is applicable only for the cart value of Supermarket, Toys and games.

10. If the shopping cart include multiple items from various categories, in this scenario SHOPINC team will consider the items purchased in Supermarket/Toys/Games to calculate the 100% cash back voucher value.

11. March Masala cashback coupons will be given across the cross categories.

12. Order with any kind of special discount codes are not eligible to avail cashback

13. All the rights for giving the cashback coupons will be reserved by Shopinc.com

 

One Year Free Shopping:

1. Free One Year Shopping contest is run by Shopinc.com.

2. Registered users with valid April 2019 Invoice number & who shop during weekdays (Sunday to Thursday) stand a chance to win 1 year of Free Shopping.

3. The minimum invoice value of AED 200 will be eligible to participate in One Year Free Shopping contest.

4. The shopper can make a purchase from any categories available on the website.

5. Every Saturday during the month of April, one shopper will be chosen at random for 1 yr. Free Shopping & announced on SHOPINC social pages.

6. One year Free shopping will be in the form of E-gift voucher worth AED.100 * 12 Months

7. The E gift Voucher for free shopping can be used for redemption for the respective month as specified on the voucher. No Two E-gift vouchers can be clubbed up for shopping in the same month. E-gift Voucher, if not used for a particular month, will stand canceled in the next month.

8. Shopinc has the sole right to withdraw/edit any aspect of the campaign at its sole discretion and/or alter the terms and conditions without prior notice.

9. An entrant to this campaign indicating his/her agreement to be bound by these terms and conditions.

10. Only one mobile number will be considered from one profile.

11. The decision of Company in respect of all matters towards the campaign will be final and no correspondence will be entertained.

12. In case of any dispute, the decision of SHOPINC shall be final and binding on all concerned

13. SHOPINC reserves the right to modify these Terms and Conditions and such changes shall be deemed effective immediately upon posting of the modified Terms and Condition.

 

Coupon Code RAMADAN10:

1. The code will be applicable only for the registered shopper.

2. The code cannot be used in combination with any other offer.

3. The code is applicable on selected categories only.

4. The code will be applicable from 3 pm to 7 am only

5. Deliveries during the Ramadan will be fulfilled between 2-3 working days from the time of placing the order.