Terms & Conditions

All Products Purchased from Shopinc.com can be Returned within 7 days of Delivery. We are very flexible on this timeline and would entertain requests suitably.

Product Return Conditions would vary from Category to Category, More Flexibility would be provided towards Fashion Products as a result of the Lack of a Physical Experience as long as it is unworn, unwashed, without stains, not damaged and Original Tags and packaging. Replacement options would be limited.

Returns and Replacement options would be provided to certain Categories applicable as mentioned below.

Upon Receipt of the Product an Additional of Maximum 10 days would be taken to verify the Returned product and Refund the amount to your wallet. Wallet can be again used to purchase other products or the amount can be redirected back to your Personal Bank account. Any Fraud cases, would be suitably Identified and Action Taken.

An order can be cancelled anytime, partially as well, before the Delivery. Customers are requested to notify the same via our customer service or through the Orders Page.

 

Returns Pick-up:

Products can be returned upon calling the customer service or can be requested through the Orders page. Subsequently, Our Pickup Executives would co-ordinate with you suitably. No Additional charges would be Applicable for the same provided the request is Genuine.

Alternately, you could Return the products yourself to our Warehouse at the below address and Drop in a email or a note on the orders page on the courier details or the Person Delivered to at our warehouse.

 

Category wise Return policy:

FMCG & GROCERY:

1. All the products under this category can be returned in 24 hrs from the date of delivery.

2. The product should be in proper condition without tampering the original packing.

3. The refund will not be processed in case of damaged/ tampered product received.

4. The product return will be accepted if it is expired, short in quantity, damaged inside original packing.

Electronics:

1. All the products under this category can be returned in 7 days from the date of delivery.

2. The product should be in proper condition without tampering the original packing.

3. The refund will not be processed in case of damaged/ tampered product received.

4. The product return will be accepted if it is short in quantity, damaged inside original packing.

5. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.

Beauty & Fashion Accessories:

1. All the products under this category can be returned in 2 days from the date of delivery.

2. The product should be in proper condition without tampering the original packing.

3. The refund will not be processed in case of damaged/ tampered product received.

4. The product return will be accepted if it is expired, short in quantity, damaged inside original packing.

5. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.

 

Refund:

1. For all categories the refund will be processed after 10 days of receipt & quality check of products in our Warehouse from the date of pickup.

2. The refund will be provided by default to your shopinc wallet, can be transferred directly to your Customer bank account upon request or via cheque captured during the order fulfillment.